Refund Policy

At Benberg, our customers are our first priority. Please see our easy exchange policy below. Alternatively, our customer care team can facilitate you on each step if you wish to exchange your purchased item(s).

Eligibility
Any article purchased online can be exchanged from our stores as well as online within 30 days, once the article has been delivered, given that the customer has proof of purchase.

Please note that articles purchased on discount or on sale are not eligible for exchange.

Proof of Purchase
This includes either a receipt or the online order confirmation email.

Conditions for Exchange
Articles are eligible for exchange only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. You will be required to share proof if you have received an article that is defected, in wrong size, or is incorrect.

Online Exchange Process
Please contact our customer service department by emailing us at www.benbergofficial@gmail.com or you can call us at +8801707055577. Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.

It usually takes 7-10 days to complete the online exchange process after it has been verified. Instore exchanges require customers to have the original invoice and all the tags intact for the purchased article.

RETURN POLICY

We don't offer any return.